Shipping and Destinations
Shipping is via Canada Post from Prince Edward Island (PEI), Canada.
All products, including paperback book, Neutrals Sets, cosmetics and e-books ship to North American destinations only.
To purchase cosmetics in the EU, please contact Anna Lazarska at The Perfect Mood Board (Poland). This is an independent store, with inventory, shipping destinations, taxation, and all other policies determined solely by Anna. Products which have not (yet) received approval for the EU: Matte Contour powders, Transformer, and Soft Summer's Lip Gloss (actually a Lip Glaze), Fly Away.
Shipping is via Small Packet Air International (Untracked). Parcels cannot be tracked once they have shipped. Historically, every parcel has arrived to its destination as long as the address label is correct and complete. You will received an email notification within 3-4 days of placing the order to indicate that it has shipped. Please check your Junk/Spam folder if you have not received the email within this time frame.
Delivery times are approximate because transit time through Customs cannot be predicted.
- 5-14 business days in Canada.
- 10-21 business days to the United States. Please note that at times of high shipping volumes (November and December), 4-6 weeks is expected for arrival to US destinations. Faster shipping is available (email me at firstname.lastname@example.org to make arrangements; cost is 1.5 to 2 times higher).
For all countries, shipping guarantees freeze once parcels enter Customs and predictions regarding release from Customs are not possible.