Shipping and Destinations
Shipping is via Canada Post from Prince Edward Island (PEI), Canada.
All products, including paperback book, Neutrals Sets, cosmetics and e-books ship to North American destinations only. For shipping to other countries, please enquire via the Contact tab on this website.
To purchase cosmetics in the EU, please contact Anna Lazarska at The Perfect Mood Board (Poland). This is an independent store, with inventory, shipping destinations, taxation, and all other policies determined solely by Anna. Products which have not (yet) received approval for the EU: Matte Contour powders, Transformer, and Soft Summer's Lip Gloss (actually a Lip Glaze), Fly Away.
Shipping is via Small Packet Air International (Untracked). Parcels cannot be tracked once they have shipped. Historically, every parcel has arrived to its destination as long as the address label is correct and complete. You will received an email notification within 3-4 days of placing the order to indicate that it has shipped. Please check your Junk/Spam folder if you have not received the email within this time frame.
- 5-14 business days in Canada.
- 10-21 business days to the United States.
Please note that at times of high shipping volumes (November and December), 4-6 weeks are expected for arrival to US destinations. For faster shipping, please enquire, prior to placing the order if possible, via the Contact tab on this website. Cost is 1.5 to 3 times higher, with delivery times between 7 and 12 business days.
For all countries, delivery times are approximate. Shipping guarantees freeze once parcels enter Customs and predictions regarding their release are not possible.